Well, that was a surprise!

I was pleasantly surprised by the exceptional service from the staff, especially Oliver and Angel, who made us feel like VIPs. The kids loved the activities, and the food was top-notch! Celebrating a birthday poolside was unforgettable, thanks to the team. Our clean, scenic room enhanced the experience. Truly magical!

great facilities , but beach cleanliness needs attention

The layout of the resort made it easy for us to navigate, especially with kids in tow. The staff was attentive and always around to help, making our stay more enjoyable. We loved the coffee bar and found it to be a delightful bonus, especially in the morning. The sea view from our room added a special touch to our experience, providing beautiful sunrises to start our days.

The beach area was disappointing due to the excessive amounts of seaweed.

can just recommend for a short break

Friendly staff, great amenities, including a lovely spa and well-maintained beach with attentive service at the pool bar, just 16 km from the nearest airport.

The resort's decor was stunning, with charming, spacious areas that felt welcoming. Accessibility was excellent, enabling us seniors to navigate smoothly without feeling rushed or overwhelmed, creating a truly comfortable environment to relax and enjoy.

More towel hooks needed in the bathrooms.

The kids activities were absolutely amazing! Our boys loved the foam pit and zip line. 😊 On the downside, the breakfast service was really slow, which was tough with impatient little ones.

The Family Room was really spacious, perfect for our kids. The bunk beds were a hit! The bed felt super comfy, and the ocean view was awesome. The room service was quick and tasty too. Housekeeping did a great job keeping everything clean without us even asking. There was just enough space for everyone to spread out and relax.

Loved the kids' club and the spacious areas for families. The pool service could really improve. Not enough towel hooks in the bathroom.

It was just a good match for a fleeting pause in Puerto Morelos with good value for money. I enjoyed the beautiful sea view from my room, which made my stay much better. Be sure to check dessert options at the restaurants before diving into dinner.

The resort features wonderful facilities, with excellent pools and engaging activities that kept the kids entertained, such as a trampoline park and zip line. Meals were a highlight, particularly the Mexican beach party with its delicious spread, and the coffee and ice cream bars were delightful surprises. However, the beach was disappointing due to significant seaweed, which left little room for swimming. Additionally, while the room was well-maintained, the air conditioning struggled in common areas, making some parts uncomfortable.

century-old landmarks and beautiful park views within reach

I felt incredibly welcomed by the exceptional staff who went out of their way to make my stay enjoyable, and I loved lounging in my room with a beautiful view of the beach that truly made my weekend feel special. For those who appreciate exploring, you're just a short walk away from the vibrant Catholic Church and the scenic Bahia Petempich Beach, both perfect spots for a leisurely stroll.

Great pools and amenities, but the adults' area lacked sun most of the day.